Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Cumbernauld | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Cumbernauld is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Cumbernauld, UK. We act as the data controller for all personal information you provide to us.

Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and other health-related data necessary for safe prescribing
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our site

How We Use Your Data

We use your personal and health data for the following purposes:

• To assess your suitability for weight loss treatments and process your prescription safely
• To dispense and deliver your medication, typically within 1 working day of pharmacist approval
• To communicate with you about your treatment, order status, and any follow-up care
• To maintain accurate clinical and dispensing records as required by law
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To improve our services and website experience

Our legal basis for processing health data is the provision of healthcare and treatment under UK GDPR Article 9(2)(h). For general personal data, we rely on legitimate interests and contractual necessity.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: To understand how visitors use our site and improve performance
• Functional cookies: To remember your preferences and settings

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect website functionality.

Third-Party Sharing

We do not sell or rent your personal data. We may share your information with trusted third parties only where necessary, including:

• Prescribing clinicians: To review and approve your treatment request
• Delivery partners: To fulfil and dispatch your order securely
• Payment processors: To handle transactions securely and in compliance with PCI DSS standards
• Regulatory bodies: Including the GPhC or NHS, where we are legally required to disclose information
• IT and hosting providers: Who support our secure online systems under strict data processing agreements

All third parties are required to handle your data securely and in accordance with UK data protection law.

Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Payment and transaction data is held for 6 years in accordance with HMRC requirements. We securely delete data when it is no longer needed.

Data Security

We take the security of your personal data seriously. Our systems use encryption, secure servers, and restricted access controls. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by law.

Your Privacy Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or stop processing your data in certain circumstances. To exercise any of these rights, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Cumbernauld
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy was last reviewed in July 2026 and will be updated periodically to reflect any changes in our practices or legal requirements.